Privacy Policy

Last updated: 19/09/2025

Tech Direct UK respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

We may collect the following types of information:

Personal details – such as name, email address, phone number, and billing/delivery address.
Payment details – processed securely through our payment providers (we do not store your full card details).
Order details – including products purchased and transaction history.
Technical data – such as IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order updates and important service messages.
Improve our website, products, and services.
Comply with legal and regulatory requirements.

We may also send marketing emails if you have opted in — you can unsubscribe at any time.

3. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

Payment processors (for secure transactions).
Delivery couriers (to deliver your order).
IT and website service providers (for hosting, analytics, and support).
Legal or regulatory authorities (where required by law).

We do not sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to:

Enable essential site functions (such as checkout).
Improve website performance.
Analyse visitor behaviour and preferences.

You can manage or disable cookies in your browser settings, but some features may not work correctly.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Order and transaction records are kept in line with tax and accounting regulations.

6. Security

We use secure systems and encryption to protect your data from unauthorised access, alteration, or disclosure.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your personal data (subject to legal requirements).
Restrict or object to certain data processing.
Request a copy of your data in a portable format.

To exercise your rights, contact us at support@techdirectuk.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@techdirectuk.com